Check ACX to Make Sure Your Books Haven’t Been Scammed

I went to Facebook and told other writers that scammers were taking my books and pretending to be me in order to trick innocent narrators into making them into audiobooks. I added a warning that narrators have told me this has happened to them by scammers who were pretending to be other authors, too. So I knew I wasn’t the only author hit by this. I was shocked, however, to find out how often this scam occurs over there. Indie authors aren’t the only ones hit, either. Even major publishers have fallen victim to this.

One author in a writing group on Facebook recommended that I “claim” my books in ACX so that scammers can’t take them. I had no idea I could even do this. So after some back and forth in the group, I figured out how to do this, and I’m going to pass this information along to anyone who might want to go to ACX and claim their books so scammers don’t get them.

I have been able to claim most of them. There were two situations where I couldn’t claim them. 1. Two of my books have been stolen and made into audiobooks. I reported those two books to ACX already. 2. The others I was unable to claim have been disabled from being able to be made into audiobooks. These were the same titles narrators had told me were up for auditions. I had contacted ACX about them, and I think this is why those are disabled. At least ACX shut those books down before the scammer could get away with doing those. Also, I think it helped that at least one narrator contacted ACX. I don’t know if more than one did, but I know one who did for sure.

Anyway, it appears that ACX automatically puts our books on their site. I didn’t realize this. All of my books were over there. Other people’s books are there, too. All a scammer has to do it claim the book they want, and then they can arrange for it to be auditioned. This is how easy the scam is. I suspect the scammer has to have a copy of the book to send to the narrator (though I am not familiar with the process since I’ve never been through it). In my case, the scammer was only picking my free books. I noticed that none of the narrators who contacted me were approached with my paid books. The scammer(s) only seemed interested in the free ones. So that was interesting to note.

Claiming the books is a tedious and long process, so if you have a lot of books, set aside a few hours. I had so many books that I had to break my time up. I claimed the ebook and paperback version of my book. All claiming a book does is put your book in production. So you have started the process of making an audiobook, but you haven’t finished it. So your book will be stuck “in production”. If you ever decide to have an audiobook made, this will at least get you started in the process.

If you want to claim your book in ACX so a thief can’t get to it, I’m going to tell you what to do. An author on Facebook was kind enough to explain how to do it to me and a few other authors because we didn’t know what to do.

The first thing you need to do is sign up for an account at https://www.acx.com/. I use the same account for publishing my books on KDP and for buying things off of Amazon, so I was able to connect up to ACX easily. ACX is an arm of Amazon.

In this example, I have two books I took screenshots of while claiming the book. One went through easily, and the other required more work.

When you find your book, look for the “This is my Book” option to the right of it. This is in purple. (In this case, I already had the ebook version claimed. Now I was claiming the paperback.)

This is what shows up next:

Since I have no intention of ever making an audiobook on ACX, I picked the second option (which is saying I already had the audio files). This is what the other author on Facebook said she did in order to keep her book in “production” status, so I did the same thing.

This is what happens next:

I selected non-exclusive even though I’ll never use ACX. Then I clicked continue.

Next, I got the page that asked me to say, “Yes, this is my book.” Then I clicked “agree and continue”.

Most of the time, this is all it takes to get the book “claimed”, but ACX is a bit wonky, so sometimes I had to keep going in order for the claim to “take”. (Make sure search ACX to see that you get the statement saying you claimed it.) This is what it should look like if it worked. In this case, I got my ebook and paperback covered.

In the case of Mitch’s Win, the “easy way” didn’t work. I clicked, “This is my book”, went through the exclusive or not page, and verify your rights to the book page. (I showed those above.) But when I went to check on Mitch’s Win in the search results, it still was not claimed.

So I went through the process all over again, but this time after I verified I was the owner of the book, I kept going. If you keep you, you’ll come to a page like this:

Sometimes the description comes up and sometimes it doesn’t. But then you have to fill out all the required boxes. This is what I did.

I listed myself as the narrator since it doesn’t matter what is in the box. I had to fill everything with the red asterisk in.

And at the bottom of the page, I clicked continue. That took me to this page:

I clicked to start adding my chapters. Then it takes you to a screen to list out your chapters or import them from the ebook on Amazon. I only put “C1” “C2” and then hit continue since I am not actually going to make this into an audiobook.

That took me to this page:

Now it’s verified that the book is in production. I checked the book on ACX and saw that it was claimed properly this time, too. I still like to double check. So now the book is in production. I think of this as a placeholder so that no one else can take it.

This is the only way I know of to prevent a thief from coming in and claiming our books as theirs. It’s really sad that authors have to go through such ridiculous hoops to protect their books, but thieves don’t care about stealing. To them, easy money is easy money, and they have no qualms about their shady dealings.

I guess my advice to narrators (if any are reading this) is to check with the author of the book to make sure the author is the one who set the book up for auditions. One of the narrators I came in contact with who spent her time into actually creating one of my books was heartbroken when she discovered what had happened. I was unable to find the other narrator to tell her that she’d been scammed. I searched online, but there was no easy way to find her. So I had to let that one go. But for the one I was able to communicate with, that was her first book, and she was so excited about it.

These thieves really upset me. I’ve had books stolen from me before. I remember how devastated I was when it happened. Now I just get pissed. I have to pay $55 for each book I publish in order to register them at the US Copyright Office. That adds up when you have almost 100 books. The US Copyright Office probably recognizes my name by now. I know some of you can’t afford to do it, but I feel like I have no choice. The US Copyright Registration letter was the only proof Amazon would accept last year when someone claimed that I stole my own book. For me, theft is a way of life in this indie world. I feel like I got a target on my head, and on some days, it is exhausting. I press on because I love writing. If I didn’t love it as much as I do, I’d be done with it. But this is my one real passion. I feel like God has put me here to write these books. So I continue. And I continue with the knowledge that there will probably be a next time. I don’t spend my days worrying over it happening. I just do what I can to be as prepared as I can be so that I have what I need to resolve the issues in my favor.

Regarding that narrator, though, I felt sick to my stomach. Innocent people shouldn’t have to go through this kind of thing. Honest people who are trying to make an honest living should be able to do their work without having the rug pulled out from under them. I can only hope that by claiming my books on ACX no other narrator will have to go through this with any more of my books. I’m hoping that claiming the books is the key to keeping writers and narrators safe.

About Ruth Ann Nordin

Ruth Ann Nordin mainly writes historical western romances and Regencies. From time to time, she branches out to contemporaries romances and other genres (such as science fiction thrillers). For more information, please go to www.ruthannnordin.com or check out https://ruthannnordinauthorblog.wordpress.com.
This entry was posted in Uncategorized. Bookmark the permalink.

9 Responses to Check ACX to Make Sure Your Books Haven’t Been Scammed

  1. Amazon owns ACX and Audible, so it’s no surprise that most, if not all, of your books appear on its site. Just another item you can add to the List of Things Wrong with Amazon (I hear it grows yearly).
    Thankfully, I was able to claim all my books except for “Rose” and “Video Rage.” The former is because the audio book has already been produced, and the latter because it didn’t show up on the site. However, it doesn’t look like it’s in production or being sold anywhere, so I don’t think anyone’s stolen it, thank God. I’ll continue to keep an eye out, but for the moment, it looks like my work is safe.
    Thanks for bringing this to my attention, Ruth. Good luck with getting this problem further sorted. Let us know how it goes.

    • Yeah, I haven’t cared much for Amazon for years. They make things way too easy for scammers. I’m not saying the other retailers are perfect, but I feel safer with my books on the other retailers. I wish authors had to manually upload the books to ACX. Findaway Voices doesn’t automatically put my books up there. I had to go into Smashwords and move some over the other day myself. Amazon could allow us to move books from our KDP dashboard to ACX to create audiobooks. This other way makes it far too easy for anyone to snag our books from us.

      I’m glad you checked on your books and that no one else has claimed them. That’s good! 😀

      If anything else comes up, I will give an update. So far, ACX hasn’t gotten back to me about the two stolen books.

  2. It’s just horrible the things scammers do. Not just in the book industry, but everywhere. The elderly get preyed on all the time. Do these people have consciences at all? I really feel sorry for these narrators who spend so much time on an audiobook only to find the whole thing was a scam.

    • I’ve heard of those callers and emails that go around collecting money from people who think they owe the IRS money or by claiming their accounts were blocked. On You Tube, there are people who will scam the scammers, and you can watch them pretending to be the victim as they either waste the scammer’s time or (and I love this one) where they give the scammer access to their computer but use that connection to wipe out the scammer’s hard drive instead. It’s fun to watch people fight back against the scammers. It’s amazing how many scammers end up getting upset when they are on the receiving end of the scam. It’s like they can do it to others, but others better not do it to them.

      Narrators are the real victims in this thing. It’s bad that authors are having their books made into audio without their permission, but the narrators are the ones who gave up the time to do those books.

  3. Christina Morland says:

    I’m so sorry you had to go through all of this, and thanks so much for posting all this information to help others!

    • I hope this stops most of the scammers. I know we can’t get them all, but if we can stop enough of them, maybe it’ll dissuade a lot of them from keeping this up.

  4. Janice Wiggins says:

    So glad that I found this thread. I am a relatively new narrator (although I’ve worked for years in radio). I was contracted by ACX to do 4 different books via royalty share and recently found out (after spending countless hours narrating them) that 3 of the 4 books were posted by scammers. I feel like I’ve been punched in the gut multiple times. Soul crushing…

Comments are closed.